IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
Under a grant from the National Science Foundation, the authors (and others) undertook to integrate ethics into graduate engineering classes... Show moreUnder a grant from the National Science Foundation, the authors (and others) undertook to integrate ethics into graduate engineering classes at three universities—and to assess success in a way allowing comparison across classes (and institutions). This paper describes the attempt to carry out that assessment. Standard methods of assessment turned out to demand too much class time. Under pressure from instructors, the authors developed an alternative method that is both specific in content to individual classes and allows comparison across classes. Results are statistically significant for ethical sensitivity and knowledge. They show measurable improvement in a single semester. Show less
