As Twitter becomes a more common means for officials to communicate with their constituents, it becomes more important that we understand just... Show moreAs Twitter becomes a more common means for officials to communicate with their constituents, it becomes more important that we understand just how that communication relates to other political activities. Using data from 411 members of Congress' Twitter activity during the summer of 2011, we examine relationships among the resulting conversation networks, language use, and political behavior. The social networks that result from their communications have surprisingly low density and high diameter, indicating a level of independence that is surprising for a group so tightly connected offline. Our findings also indicate that officials frequently use Twitter to advertise their political positions and to provide information but rarely to request political action from their constituents or to recognize the good work of others. Our analysis suggests strong relationships between anti-social behaviors indicated by the loosely connected network and low incidence of pro-social conversations and polarized or extreme Congressional voting records. Show less
Twitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that... Show moreTwitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that matter to them. Past research has focused on how citizens communicate with each other or how members of Congress (MOCs) use social media in general; our research examines how citizens communicate with MOCs. We contribute to existing literature through the careful examination of hundreds of citizen-authored tweets and the development of a categorization scheme to describe common strategies of lobbying on Twitter. Our findings show that contrary to past research that assumed citizens used Twitter to merely shout out their opinions on issues, citizens utilize a variety of sophisticated techniques to impact political outcomes. Show less
Sponsorship: Amazon Web Services Education Grants Program Data presented in a CSCW 2014 paper titled Tweet Acts: How Constituents Lobby... Show moreSponsorship: Amazon Web Services Education Grants Program Data presented in a CSCW 2014 paper titled Tweet Acts: How Constituents Lobby Congress via Twitter. Libby Hemphill and Andrew J. Roback. 2014. Tweet acts: how constituents lobby congress via Twitter. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing (CSCW '14). ACM, New York, NY, USA, 1200-1210. DOI=10.1145/2531602.2531735http://doi.acm.org/10.1145/2531602.2531735 Show less
