Twitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that... Show moreTwitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that matter to them. Past research has focused on how citizens communicate with each other or how members of Congress (MOCs) use social media in general; our research examines how citizens communicate with MOCs. We contribute to existing literature through the careful examination of hundreds of citizen-authored tweets and the development of a categorization scheme to describe common strategies of lobbying on Twitter. Our findings show that contrary to past research that assumed citizens used Twitter to merely shout out their opinions on issues, citizens utilize a variety of sophisticated techniques to impact political outcomes. Show less
As Twitter becomes a more common means for officials to communicate with their constituents, it becomes more important that we understand how... Show moreAs Twitter becomes a more common means for officials to communicate with their constituents, it becomes more important that we understand how officials use these communication tools. Using data from 380 members of Congress’ Twitter activity during the winter of 2012, we find that officials frequently use Twitter to advertise their political positions and to provide information but rarely to request political action from their constituents or to recognize the good work of others. We highlight a number of differences in communication frequency between men and women, Senators and Representatives, Republicans and Democrats. We provide groundwork for future research examining the behavior of public officials online and testing the predictive power of officials’ social media behavior. Show less
Sponsorship: Amazon Web Services Education Grants Program Data presented in a CSCW 2014 paper titled Tweet Acts: How Constituents Lobby... Show moreSponsorship: Amazon Web Services Education Grants Program Data presented in a CSCW 2014 paper titled Tweet Acts: How Constituents Lobby Congress via Twitter. Libby Hemphill and Andrew J. Roback. 2014. Tweet acts: how constituents lobby congress via Twitter. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing (CSCW '14). ACM, New York, NY, USA, 1200-1210. DOI=10.1145/2531602.2531735http://doi.acm.org/10.1145/2531602.2531735 Show less
