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Title: Informal Learning with Twitter
Creator: Wilhelm, Eva C.
Date: 2011-04-25, 2011-05
Description: Twitter use has evolved from status updates to a broad range of uses from personal broadcasting to information sharing and conversations. A...
Show moreTwitter use has evolved from status updates to a broad range of uses from personal broadcasting to information sharing and conversations. A study was conducted to determine how Twitter is used for informal learning purposes. It was examined what kind of questions with a learning objective are asked, and under which circumstances these questions are answered. Questions were categorized according to question topic, type, structure and audience. According to the analysis, users most frequently asked for definitions and procedural information about technology, web, software and Twitter use. The questions with the highest answer rate were questions directed at individual users via @replies, and asked about definitions and other factual information.
M.S. in Technical Communication and Informational Design, May 2011
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Title: “I’d have to vote against you”: Issue Campaigning via Twitter
Creator: Roback, Andrew, Hemphill, Libby
Date: 2012-12-03, 2013
Description: Using tweets posted with #SOPA and #PIPA hashtags and directed at members of Congress, we identify six strategies constituents employ when...
Show moreUsing tweets posted with #SOPA and #PIPA hashtags and directed at members of Congress, we identify six strategies constituents employ when using Twitter to lobby their elected officials. In contrast to earlier research, we found that constituents do use Twitter to try to engage their officials and not just as a “soapbox” to express their opinions.
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Title: Learning the Lingo? Gender, Prestige and Linguistic Adaptation in Review Communities
Creator: Hemphill, Libby, Otterbacher, Jahna
Date: 2011-11-19, 2012-02
Publisher: ACM Press
Description: Women and men communicate differently in both face-to- face and computer-mediated environments. We study linguistic patterns considered...
Show moreWomen and men communicate differently in both face-to- face and computer-mediated environments. We study linguistic patterns considered gendered in reviews contributed to the Internet Movie Database. IMDb has been described as a male-majority community, in which females contribute fewer reviews and enjoy less prestige than males. Analyzing reviews posted by prolific males and females, we hypothesize that females adjust their communication styles to be in sync with their male counterparts. We find evidence that while certain characteristics of “female language” persevere over time (e.g., frequent use of pronouns) others (e.g., hedging) decrease with time. Surprisingly, we also find that males often increase their use of “female” features. Our results indicate, that even when they resemble men’s reviews linguistically, women’s reviews still enjoy less prestige and smaller audiences.
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Title: Looking for (Lesbian) Love: Social Media Subtext Readings of Rizzoli and Isles
Creator: Hemphill, Libby
Date: 2015, 2015
Description: Paper presented at #IR16 the annual conference of the Association of Internet Researchers
Paper presented at #IR16 the annual conference of the...
Show morePaper presented at #IR16 the annual conference of the Association of Internet Researchers
Paper presented at #IR16 the annual conference of the Association of Internet Researchers
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Title: Asian American Chicago Network: A Case Study of Facebook Group Use By Immigrant Groups
Creator: Rao, Xi, Hemphill, Libby
Date: 2016, 2016
Publisher: ACM
Description: Through analyzing data from posts and about users, we describe how one particular Facebook group helps immigrants to the U.S. use social media...
Show moreThrough analyzing data from posts and about users, we describe how one particular Facebook group helps immigrants to the U.S. use social media to build a local community. As a preliminary study in intercultural communication through social media, we analyze one case, the Asian American Chicago Network (AACN) Facebook group, and uncover common topics users discuss and relationships between user tenure and various indicators of leadership and interaction. Our small finalized results from this preliminary project suggest that members of AACN likely use it (1) to build a professional network in the U.S.A., and (2) to reinforce and affirm their Asian culture and identities.
Sponsorship: National Science Foundation Award Number 1525662
Rao, X., & Hemphill, L. (2016). Asian American Chicago Network: A Case Study of Facebook Group Use By Immigrant Groups. In Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (pp. 381–384). New York, NY, USA: ACM. http://doi.org/10.1145/2818052.2869077
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Title: SITUATING FANS' SOCIAL MEDIA PRACTICES IN THE CONTEXT OF FAN STUDIES
Creator: Rao, Xi
Date: 2015, 2015-05
Description: This paper explores how TV fans use social media. By revtewmg academic perspectives on fandom ofTV shows and social media in past several...
Show moreThis paper explores how TV fans use social media. By revtewmg academic perspectives on fandom ofTV shows and social media in past several decades, this paper discusses the way that audiences react to TV shows using the affordance of social media. At the begirming, this article traces the image, activities, and meaning of fandom. Fans were portrayed as deviant creatures until the late 80s. This image was clarified when people looked into fans and their creative works. Scholars realized that fans productively generated creative products based on the given materials, which reflected the social experience of the creators. Therefore, fandom was soon understood as a way of fans to resist the dominant culture in the society. Later on, social media offer fans an immediate, widespread platform to contribute to the TV conversation. With this platform, normal fans show up. Different from productive fandom, median fans are less active in making new meanings of the TV program. Interestingly, a large number of TV audiences are using social media during the broadcast, participating in the discussion of shows. This evidences the convergence of the traditional media, TV, and the new media, social media. It is also found that comments of TV viewers on social media in turn, influence the content of the TV show. Rather than merely spectators, fans are a part of the TV production. As a special case, gender is discussed from the perspective of fandom. Female composers dominant the fan-writing world. Study the producers and products of fan fiction may provide valuable insights into gender dilemmas in the real world. At the end of this essay, 1 summarize how social media atTect the participation of TV fans and discuss remaining questions worthy of future research. Since fandom becomes ubiquitous in the social media age, it is possible to explore fandom as a way to better understand our daily life.
M.S. in Information Architecture, May 2015
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Title: Tweet Acts: How Constituents Lobby Congress via Twitter
Creator: Hemphill, Libby, Roback, Andrew
Date: 2014, 2014
Description: Twitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that...
Show moreTwitter is increasingly becoming a medium through which constituents can lobby their elected representatives in Congress about issues that matter to them. Past research has focused on how citizens communicate with each other or how members of Congress (MOCs) use social media in general; our research examines how citizens communicate with MOCs. We contribute to existing literature through the careful examination of hundreds of citizen-authored tweets and the development of a categorization scheme to describe common strategies of lobbying on Twitter. Our findings show that contrary to past research that assumed citizens used Twitter to merely shout out their opinions on issues, citizens utilize a variety of sophisticated techniques to impact political outcomes.
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Title: SIMILAR VOICES, SAME PERSPECTIVES? INTERNATIONAL MOVIE REVIEWERS AT THE IMDB
Creator: Gao, Jing
Date: 2012-04-21, 2012-05
Description: Online communities enable people from around the world to interact online. But having the opportunity to speak and being heard are two...
Show moreOnline communities enable people from around the world to interact online. But having the opportunity to speak and being heard are two different issues. In most cases of intercultural communication online, people from different cultures interact in English. Are they still able to bring their own perspectives without using their native language? This study thus focuses on whether or not international voices are heard online and whether or not these voices that find audiences are really differ- ent, as compared to the local voice (i.e., dominant or majority voice). We question whether or not international voices are different, as previous studies on intercultural communication debate over whether or not voices are different by culture. Results of a content analysis show that international and U.S. participants tend to contribute similar content, which contrasts with the common assumption that people from dif- ferent cultures will write differently and resonates with previous studies that have proposed that culture, on its own, is not an effective predictor of online behavior.
M.S. in Technical Communication and Information Design, May 2012
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Title: MAPPING THE IDENTITY OF TECHNICAL COMMUNICATION THROUGH AUTHOR AND KEYWORD NETWORKS
Creator: Angderson, Charise
Date: 2012-04-22, 2012-05
Description: The identity of the interdisciplinary field of technical communication continues to be debated. For the last decade of so scholars have argued...
Show moreThe identity of the interdisciplinary field of technical communication continues to be debated. For the last decade of so scholars have argued for the need to emphasize new and emerging technologies to be integrated in technical communication curricula and research. This thesis examines how journals in technical communication have responded to these calls for a change in focus through the use of affiliation and keyword network analyses. Through the author-journal affiliation networks, I found technical communication journals mirror power laws as exhibited in other fields; there is a small group of authors and institutions that produce the majority of works. The author’s institutional affiliations, both in terms of employment and graduate degree, follow this same pattern. Authors also tended to have degrees in technical communication or some iteration of it. Through the keyword network, I found that articles on technical communication are mainly discussing topics concerning rhetoric and composition, followed by research in and discussions on the field technical communication as well as information technology.
M.S. in Communication and Information Design, May 2012
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Creator: Bahena, Analy, Maciano Ii, Peter, Sense, Braden, Huff, Le Jalen, Oluduro, Olumide

Title: Interview with Doc Mack
Creator: Bahena, Analy, Maciano Ii, Peter, Sense, Braden, Huff, Le Jalen, Oluduro, Olumide
Date: 2014-12-08, 2014-12-08
Description: Asked about what he thinks of competition in the video game industry, Doc Mack says, “It's never a competition. It's video games. It should...
Show moreAsked about what he thinks of competition in the video game industry, Doc Mack says, “It's never a competition. It's video games. It should all be fun.” Doc Mack is the owner of Galloping Ghost, which currently holds the title of the largest arcade in the world, housing more than 435 games. Mack Continues to grow the arcade’s collection. From a young age, Mack knew he belonged in the video game industry, and commenced Galloping Ghost initially with only a few of his personal games. He gradually, but continuously increased his collection. Now, he spends about two hours daily in search for new releases, high demand games, or just something new he thinks gamers would enjoy. Galloping Ghost consists of two joined buildings, three big rooms, with plans to integrate a second floor addition. Galloping Ghost Productions (Doc Mack’s arcade crew) will release their first original arcade game early 2015. The arcade operates as a successful free-play, coinless business. People travel around the world to play in his arcade. Mack’s greatest interest is maintaining all games in his possession in working condition -- in part because he knows any game in his collection could be someone’s favorite. Doc Mack’s mission is to share his data with other arcades to help the industry continue expanding and flourishing.
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Title: Interview with George Spanos: Photos
Creator: Farrell, Taylor, Glavan, Thomas, Grzenia, Stephen, Wira, Phil, Zhang, Shuyu
Date: 2014-12-09, 2014-12-09
Description: George Spanos is a game technician living in Schaumburg, Illinois. He works freelance around the Chicago suburbs at arcades and warehouses...
Show moreGeorge Spanos is a game technician living in Schaumburg, Illinois. He works freelance around the Chicago suburbs at arcades and warehouses fixing whatever machines and cabinets are sent his way. Spanos’s first memories of arcade machines are from playing Qbert at the age of four in his grandparents’ grocery store. Years later, the entire grocery store was converted to a game room. It was during this time that George learned to repair the various games his grandparents had acquired. After going to college, he returned to help run the establishment, and eventually moved from an operator to the freelance work he does today. In this interview, Spanos speaks about his personal background, the specifics of his work, and his thoughts of the future of the coin op industry. The interview starts with him discussing his early childhood involvement with coin-op and how he was raised in this environment. This went onto his early adulthood working for his grandparents at their own game room and the eventual transition into freelance work. Spanos believes that a number of arcades are currently setting a positive trend for the industry to grow as a whole.
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Title: Interview with George Spanos
Creator: Farrell, Taylor, Glavan, Thomas, Grzenia, Stephen, Wira, Phil, Zhang, Shuyu
Date: 2014-12-09, 2014-12-09
Description: George Spanos is a game technician living in Schaumburg, Illinois. He works freelance around the Chicago suburbs at arcades and warehouses...
Show moreGeorge Spanos is a game technician living in Schaumburg, Illinois. He works freelance around the Chicago suburbs at arcades and warehouses fixing whatever machines and cabinets are sent his way. Spanos’s first memories of arcade machines are from playing Qbert at the age of four in his grandparents’ grocery store. Years later, the entire grocery store was converted to a game room. It was during this time that George learned to repair the various games his grandparents had acquired. After going to college, he returned to help run the establishment, and eventually moved from an operator to the freelance work he does today. In this interview, Spanos speaks about his personal background, the specifics of his work, and his thoughts of the future of the coin op industry. The interview starts with him discussing his early childhood involvement with coin-op and how he was raised in this environment. This went onto his early adulthood working for his grandparents at their own game room and the eventual transition into freelance work. Spanos believes that a number of arcades are currently setting a positive trend for the industry to grow as a whole.
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Title: Interview with Doc Mack: Interview_Clean
Creator: Bahena, Analy, Maciano Ii, Peter, Sense, Braden, Huff, Le Jalen, Oluduro, Olumide
Date: 2014-12-08, 2014-12-08
Description: Asked about what he thinks of competition in the video game industry, Doc Mack says, “It's never a competition. It's video games. It should...
Show moreAsked about what he thinks of competition in the video game industry, Doc Mack says, “It's never a competition. It's video games. It should all be fun.” Doc Mack is the owner of Galloping Ghost, which currently holds the title of the largest arcade in the world, housing more than 435 games. Mack Continues to grow the arcade’s collection. From a young age, Mack knew he belonged in the video game industry, and commenced Galloping Ghost initially with only a few of his personal games. He gradually, but continuously increased his collection. Now, he spends about two hours daily in search for new releases, high demand games, or just something new he thinks gamers would enjoy. Galloping Ghost consists of two joined buildings, three big rooms, with plans to integrate a second floor addition. Galloping Ghost Productions (Doc Mack’s arcade crew) will release their first original arcade game early 2015. The arcade operates as a successful free-play, coinless business. People travel around the world to play in his arcade. Mack’s greatest interest is maintaining all games in his possession in working condition -- in part because he knows any game in his collection could be someone’s favorite. Doc Mack’s mission is to share his data with other arcades to help the industry continue expanding and flourishing.
Show less

Creator: Bahena, Analy, Maciano Ii, Peter, Sense, Braden, Huff, Le Jalen, Oluduro, Olumide

Title: Interview with Jim Zespy: Photos
Creator: Barker, Thomas, Mei, Wei Shao, Elgin, Tobias, Mayorga, Ariana, Moy, Brian
Date: 2014-11-21, 2014-11-21
Description: Logan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade...
Show moreLogan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade-games. Owner Jim Zespy collects and restores arcade games, including those in the arcade. His collection started in 2009; he seeks out games from the mid-1970s through the present. He often buys broken arcade machines and fixes them. Any machine that couldn't be fixed is as spare parts to maintenance other arcade machines. Zespy chooses games to be placed in the arcade based on the games’ popularity with the general public. He first balanced all different eras, and placed different kinds of games to try to have a balance. Afterward he watched to see which games people gravitated to, then took out the games people didn't like and placed more popular games. Zespy’s daily concern is the maintenance of the arcade machines. Logan Arcade has its own Local Pinball League, for which the game changes every week. While the league has scoring, and there is some competition, it's meant to encourage participants to play different games, get to know them, and get to know other people. Some players have made major records in the Logan Arcade. These records are on games including Nibbler, Tron Ice Score, and Tetris.
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Title: Interview with Jim Zespy: Transcription
Creator: Barker, Thomas, Mei, Wei Shao, Elgin, Tobias, Mayorga, Ariana, Moy, Brian
Date: 2014-11-21, 2014-11-21
Description: Logan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade...
Show moreLogan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade-games. Owner Jim Zespy collects and restores arcade games, including those in the arcade. His collection started in 2009; he seeks out games from the mid-1970s through the present. He often buys broken arcade machines and fixes them. Any machine that couldn't be fixed is as spare parts to maintenance other arcade machines. Zespy chooses games to be placed in the arcade based on the games’ popularity with the general public. He first balanced all different eras, and placed different kinds of games to try to have a balance. Afterward he watched to see which games people gravitated to, then took out the games people didn't like and placed more popular games. Zespy’s daily concern is the maintenance of the arcade machines. Logan Arcade has its own Local Pinball League, for which the game changes every week. While the league has scoring, and there is some competition, it's meant to encourage participants to play different games, get to know them, and get to know other people. Some players have made major records in the Logan Arcade. These records are on games including Nibbler, Tron Ice Score, and Tetris.
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Title: Interview with Jim Zespy
Creator: Barker, Thomas, Mei, Wei Shao, Elgin, Tobias, Mayorga, Ariana, Moy, Brian
Date: 2014-11-21, 2014-11-21
Description: Logan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade...
Show moreLogan Arcade is a new arcade-bar that opened just February 2014. It features over twenty-five pinball machines and forty-five vintage arcade-games. Owner Jim Zespy collects and restores arcade games, including those in the arcade. His collection started in 2009; he seeks out games from the mid-1970s through the present. He often buys broken arcade machines and fixes them. Any machine that couldn't be fixed is as spare parts to maintenance other arcade machines. Zespy chooses games to be placed in the arcade based on the games’ popularity with the general public. He first balanced all different eras, and placed different kinds of games to try to have a balance. Afterward he watched to see which games people gravitated to, then took out the games people didn't like and placed more popular games. Zespy’s daily concern is the maintenance of the arcade machines. Logan Arcade has its own Local Pinball League, for which the game changes every week. While the league has scoring, and there is some competition, it's meant to encourage participants to play different games, get to know them, and get to know other people. Some players have made major records in the Logan Arcade. These records are on games including Nibbler, Tron Ice Score, and Tetris.
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Creator: Deanda, Michael, Mirghaderi, Leilasadat, Laas, Kelly, Hildt, Elisabeth

Title: Hashtag data from "Agenda Building & Indexing: Does the U.S. Congress Direct New York Times Content through Twitter?"
Creator: Hemphill, Libby
Date: 2016, 2014
Description: From the paper: The conventional understanding of how elected officials affect the policy agenda is based in arguments that they use symbols...
Show moreFrom the paper: The conventional understanding of how elected officials affect the policy agenda is based in arguments that they use symbols and rhetoric to propagate the problem, and that this happens primarily through the traditional media. The arguments presented in this article are largely consistent with this but account for the function of social media. More specifically, and framed by indexing theory, we argue that social media enhances opportunities for policy agenda builders in the U.S. Congress to share information with journalists. Across the key policy issues of 2013, tests for congruence between politicians’ Twitter posts and New York Times articles confirm a connection, particularly for the policy issue areas of the economy, immigration, health care, and marginalized groups. Simultaneous discussion and debate between Democrats and Republicans about a particular policy issue area, however, negatively impacts how the New York Times indexes a particular issue.
Here we provide single Excel file of all the hashtags posted by members of Congress to Twitter during 2013. The file contains three columns: datetime, hashtag, and twitter_username. The datetime indicates when a tweet was posted. The hashtag indicates what hashtag a user posted at that time (tweets may contain multiple tags). Twitter_username is the Twitter handle of the account that posted a tweet with that hashtag at that time. We created a list of member of Congress Twitter accounts by looking up each member and checking with Govtrack.us and congress.gov information. Please cite our paper: Shapiro, M. A. and Hemphill, L. (in press) Agenda Building & Indexing: Does the U.S. Congress Direct New York Times Content through Twitter? Policy & Internet.
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