Within professional design practice in capitalist market contexts, the goals of user-centered and human-centered design methodologies is to... Show moreWithin professional design practice in capitalist market contexts, the goals of user-centered and human-centered design methodologies is to make algorithmically-based technologies understandable for users, satisfy customer needs and desires, and thereby increase corporate profitability. However, there is growing concern that the computational methods, data management, and business models that drive these technologies are leading to global asymmetries of knowledge, information, and power. The asymmetries of power generated by these designed interactions can be considered the kind of wicked problem that design seeks to address. Yet the dominant goals and methods of professional design practice limit their ability to design ethically within market contexts. These methodologies fail to adequately consider systemic context and power relations, potential for bias in algorithmic computation, and specific forms of systemic oppression. These gaps then lead to inadequate design solutions. This study explores these gaps in design methodologies that could be transferable to a range of professional (and non-professional) practices by looking at potential new levers within familiar design methods and their effectiveness as facilitating problem reframing towards equitable solutions. This dissertation advances knowledge in design by exploring how professional designers can better understand how to use sensemaking processes for salience of power asymmetries, algorithmic materiality, and systemic oppression. It proposes an anti-oppressive design framework that is rooted in a critically-informed design praxis. These orientations rethink and recreate design knowledge by helping professional designers shift the market-focused paradigm for which they are designing. Show less
