Enthusiasts propose that social media promotes vertical political communication, giving citizens the opportunity to interact directly with... Show moreEnthusiasts propose that social media promotes vertical political communication, giving citizens the opportunity to interact directly with their representatives. However, skeptics claim that politicians avoid direct engagement with constituents, using technology to present a façade of interactivity instead. This study explores if and how elected officials in three regions of the world are using Twitter to interact with the public. We examine the Twitter activity of 15 officials over a period of six months. We show that in addition to the structural features of Twitter that are designed to promote interaction, officials rely on language to foster or to avoid engagement. It also provides yet more evidence that the existence of interactive features does not guarantee interactivity. Show less
This presentation is an overview of the data that informed the new design for the Galvin Library website, launched in the fall of 2015. It... Show moreThis presentation is an overview of the data that informed the new design for the Galvin Library website, launched in the fall of 2015. It includes three key concepts: implementing a content strategy, highlighting the library’s electronic resources, and using a user-centered approach to design. Show less
Galvin library has begun a systematic process of measuring the library's connection to, and impact on, student success. This presentation will... Show moreGalvin library has begun a systematic process of measuring the library's connection to, and impact on, student success. This presentation will discuss the connections between academic success outcomes such as GPA by demonstrating the variety of ways that libraries contribute to student learning and success. We will also talk about plans for future research, service expansion and strategic planning. Show less
