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Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Final Report F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Final Report F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
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Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
Show less
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
Show less
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Posters F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Posters F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
Show less
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Project Plan F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Project Plan F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
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Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Brochure F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Brochure F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
Show less
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Final Presentation F08
Title
Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 Final Presentation F08
Creator
Arnold, Kevin, Campen, Matthew, Doran, Shaun, Hong, Karen, Johnson, Sarah, Justus, Scott, Lawrence, Halcyon, Mallgrave, Susan, Pinder, Shavanna, Ucci, Russell
Date
2008, 2008-12
Description
In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was...
Show moreIn the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement.
Deliverables
Show less