IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
IIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to... Show moreIIT Libraries conducted LibQUAL+ service quality assessment in 2004 and 2006. This presentation will outline strategies we undertook to address issues identified in the 2004 assessment, and evaluate their success based on assessment results in 2006. We will also discuss the importance of measuring academic library effectiveness in higher education’s emerging outcomes-based culture. Show less
