creator Arnold, Kevin creator Campen, Matthew creator Doran, Shaun creator Hong, Karen creator Johnson, Sarah creator Justus, Scott creator Lawrence, Halcyon creator Mallgrave, Susan creator Pinder, Shavanna creator Ucci, Russell In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement. Submitted by Vishal Patel (vpatel87@iit.edu) on 2011-03-29T19:58:25Z No. of bitstreams: 6 Improving Communication Quality of the Drivethru IPRO 343 Project Plan F08.pdf: 141847 bytes, checksum: 3374e5cc71de10447e067701bd2b931a (MD5) Improving Communication Quality of the Drivethru IPRO 343 Posters F08.pdf: 561396 bytes, checksum: 54037a4c0b1dc5a959be084bfb5f59e7 (MD5) Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08.pdf: 120391 bytes, checksum: 2d27685d3fe5fe44e64ba6edeb36751b (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Report F08.pdf: 885482 bytes, checksum: 7d880e76282363ad94728e7ed41e91f4 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Presentation F08.pdf: 1107494 bytes, checksum: 52e335274cf002a012f04fb680775ab5 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Brochure F08.pdf: 3240238 bytes, checksum: 02d5328ec6b3e3b9250187079621a8c2 (MD5) Approved for entry into archive by Charles Uth(uth@iit.edu) on 2011-03-29T21:51:50Z (GMT) No. of bitstreams: 6 Improving Communication Quality of the Drivethru IPRO 343 Project Plan F08.pdf: 141847 bytes, checksum: 3374e5cc71de10447e067701bd2b931a (MD5) Improving Communication Quality of the Drivethru IPRO 343 Posters F08.pdf: 561396 bytes, checksum: 54037a4c0b1dc5a959be084bfb5f59e7 (MD5) Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08.pdf: 120391 bytes, checksum: 2d27685d3fe5fe44e64ba6edeb36751b (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Report F08.pdf: 885482 bytes, checksum: 7d880e76282363ad94728e7ed41e91f4 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Presentation F08.pdf: 1107494 bytes, checksum: 52e335274cf002a012f04fb680775ab5 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Brochure F08.pdf: 3240238 bytes, checksum: 02d5328ec6b3e3b9250187079621a8c2 (MD5) Made available in DSpace on 2011-03-29T21:51:50Z (GMT). No. of bitstreams: 6 Improving Communication Quality of the Drivethru IPRO 343 Project Plan F08.pdf: 141847 bytes, checksum: 3374e5cc71de10447e067701bd2b931a (MD5) Improving Communication Quality of the Drivethru IPRO 343 Posters F08.pdf: 561396 bytes, checksum: 54037a4c0b1dc5a959be084bfb5f59e7 (MD5) Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08.pdf: 120391 bytes, checksum: 2d27685d3fe5fe44e64ba6edeb36751b (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Report F08.pdf: 885482 bytes, checksum: 7d880e76282363ad94728e7ed41e91f4 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Final Presentation F08.pdf: 1107494 bytes, checksum: 52e335274cf002a012f04fb680775ab5 (MD5) Improving Communication Quality of the Drivethru IPRO 343 Brochure F08.pdf: 3240238 bytes, checksum: 02d5328ec6b3e3b9250187079621a8c2 (MD5) Previous issue date: 2008-12 Deliverables 2008 2008-12 http://hdl.handle.net/10560/1721 en Matthew Bauer (HUM) in consultation with Kathryn Riley (HUM) and Thomas Wong (ECE) Project deliverable born digital application/pdf In Copyright http://rightsstatements.org/page/InC/1.0/ Open Access IPRO / Interprofessional Projects Program Illinois Institute of Technology Affiliated department