Improving Communication Quality of the Drivethru Experience (Semester Unknown) IPRO 343: Improving Communication Quality of the Drivethru IPRO 343 MidTerm Presentation F08 Arnold, Kevin Campen, Matthew Doran, Shaun Hong, Karen Johnson, Sarah Justus, Scott Lawrence, Halcyon Mallgrave, Susan Pinder, Shavanna Ucci, Russell Matthew Bauer (HUM) in consultation with Kathryn Riley (HUM) and Thomas Wong (ECE) In the quick‐service restaurant (QSR) industry, a 2007 QSR Consumer Drive‐ Thru Preference Survey found that “speaker communication” was ranked as “important” by 69% of those surveyed. Moreover, “communications via speaker” received only a 62% satisfaction rate from those surveyed. Thus, in the area of communication, a 7+point spread exists between consumer ratings of importance and satisfaction, indicating a critical need (by industry standards) for improvement. Deliverables 2008 2008-12 Project deliverable application/pdf islandora:14983 http://hdl.handle.net/10560/1721 IPRO / Interprofessional Projects Program Illinois Institute of Technology en In Copyright http://rightsstatements.org/page/InC/1.0/ Open Access