creator Acacio, Kevin creator Apyan, Aram creator Chiem, Edward creator Dushay, Mitchell creator Kapaldo, James creator Kim, Paul creator Lewis, Phil creator Mares Araiza, Rodolfo creator Orekoya, Moyosoreoluwa creator Prusak, Mateusz creator Sahni, Sakshi creator Smith, Amanda creator Spitler, Noah creator Stomlin, Stephen creator Zahir, Soha ACCESS Healthcare is committed to excellent service in each step of the patient experience. In order to learn what elements of the experience need improvement, patients are surveyed at each of the 50 clinics, and the data is analyzed and compiled in a report each quarter. As the process of collecting surveys and inputting data is the responsibility of four employees, it requires a significant amount of time and travel, and should therefore be as efficient as possible. Our objective in this project is to obtain insights about the surveying process, through on-site observation, surveyor shadowing, and employee interviews that will allow us to provide the most comprehensive suggestions for increased surveyor productivity. Submitted by Vishal Patel (vpatel87@iit.edu) on 2011-02-03T22:51:49Z No. of bitstreams: 3 PatientSatisfactionIPRO340ProjectPlanSp09.pdf: 21614 bytes, checksum: 96cb9d1c04dd5052eca5912345c83386 (MD5) PatientSatisfactionIPRO340Poster2Sp09.pdf: 459915 bytes, checksum: 5421312d521ab3f670c821e61288c056 (MD5) PatientSatisfactionIPRO340Poster1Sp09.pdf: 38741889 bytes, checksum: 13309f7cec3423c27e07168576c1e5b8 (MD5) Approved for entry into archive by Vishal Patel(vpatel87@iit.edu) on 2011-02-03T23:38:03Z (GMT) No. of bitstreams: 3 PatientSatisfactionIPRO340ProjectPlanSp09.pdf: 21614 bytes, checksum: 96cb9d1c04dd5052eca5912345c83386 (MD5) PatientSatisfactionIPRO340Poster2Sp09.pdf: 459915 bytes, checksum: 5421312d521ab3f670c821e61288c056 (MD5) PatientSatisfactionIPRO340Poster1Sp09.pdf: 38741889 bytes, checksum: 13309f7cec3423c27e07168576c1e5b8 (MD5) Made available in DSpace on 2011-02-03T23:38:03Z (GMT). No. of bitstreams: 3 PatientSatisfactionIPRO340ProjectPlanSp09.pdf: 21614 bytes, checksum: 96cb9d1c04dd5052eca5912345c83386 (MD5) PatientSatisfactionIPRO340Poster2Sp09.pdf: 459915 bytes, checksum: 5421312d521ab3f670c821e61288c056 (MD5) PatientSatisfactionIPRO340Poster1Sp09.pdf: 38741889 bytes, checksum: 13309f7cec3423c27e07168576c1e5b8 (MD5) Previous issue date: 2009-05 Deliverables 2009 2009-05 http://hdl.handle.net/10560/1536 en Patient Satisfaction Project deliverable born digital application/pdf In Copyright http://rightsstatements.org/page/InC/1.0/ Open Access IPRO / Interprofessional Projects Program Illinois Institute of Technology Affiliated department