This article demonstrates the use of a diary technique in a construction setting. The advantage of a diary study over other methods for capturing subjective experience is its ability to capture the... Show moreThis article demonstrates the use of a diary technique in a construction setting. The advantage of a diary study over other methods for capturing subjective experience is its ability to capture the thoughts, decisions, actions, and emotions of individuals in situ – while they are working in their natural setting – at multiple points in time during an individual’s workweek. Hence, the diary method is uniquely designed to answer questions about group-level trends as well as individual behavior. The specific goal of the study reported in this article was to derive an understanding of the types of fast decisions and actions that are made following a workflow disruption and how the disruption impacts the worker’s state of mind. The analyses revealed that there was a group-level positive correlation between experiencing a disruption and initiating a fast improvised decision and action. However, some workers tended to improvise frequently when disrupted while others did not. The analyses also revealed that the workers’ emotions fluctuated throughout the week, and two emotions – determined and interested – tended to decline following a disruption. But, some of the workers also experienced increases in their negative emotions while others did not, suggesting that not all workers react in the same way to disruptions. Consequently, the diary technique provides a novel way to identify the impact of disruptive events on worker decision-making and performance. Show less
