THE EFFECTS OF COMMUNICATION MODALITY ON PRESENCE, COGNITIVE LOAD AND RETENTION IN SECOND LIFE This thesis reports findings from a study (N = 60) of the impact of three communication modalities (voice only, text only, and voice and text simultaneously) on cognitive load, as measured by subjective reports of mental effort; on learning, as measured by tests of recall and retention; and on perceptions of presence as measured by a Presence Questionnaire (Witmer & Singer, 2005). Based on the results of prior empirical research, it is hypothesized that retention scores will be higher for voice participants and voice-and-text participants than for text-only participants; that cognitive load will be lower for voice participants and higher for text conditions; that voice will contribute to greater perceptions to presence; and that higher perceptions of presence will not correlate with deeper learning. Study results indicate that communication modality significantly effected cognitive load (F(2, 54) = 4.58, p = .01) and retention (F(2, 54) = 3.53, p = .04), and that experience with and time spent in the virtual environment had significant effects on measures of cognitive load, retention, and presence: Significant between-subjects effects were found for cognitive load and time (p = .23), for retention and time (p = .21), and for retention and experience (p — .03). WILKES, STEPHANY FILIMON Feinberg, Susan 2009-12 Dissertation application/pdf islandora:1011906 http://hdl.handle.net/10560/islandora:1011906 HUM / Humanities Illinois Institute of Technology en In Copyright http://rightsstatements.org/page/InC/1.0/ Restricted Access