UTSAV GANDHI campus@technewsiit.com

TechNews | Tuesday, February 12, 2013

Students Speak Survey Results

 
 
 

IIT Center for Research & Service

One top ser\
Library, with 87% posi 1V8 r ponses, a 2%

Respo

rise Summary

 

 

in se o r the las , for undergradue
The 2012 Students Speak Sur\ y ates: For graduate students, they scored the
results are here! Libr at 909/, a 4% inc ist year: _ _
The survey as administers one The other top SelVlLe area is the Office Of Technology SerVices (0T5) 73% 71% 74%
line by llT Center for Research and Ser ARC, ith 82% p , a 2% incr over Public Safety 25% 26% 24%
ce rom October 22,to November 5, 2012: last rear, for undergraduate students: For International Center 36% 20% 44%
All gr uate and underg duate students graduate students, th ‘ored the ARC at _
were invi ed to take the Sun 89%, a 10% incre ‘ Library 75% 71% 77%
Ac ording to the official report, In Keating Sport Center, Keating Sports Center 74% 69% 77%
the Sun ned and conducted by dents feel respected w ien interacting V\ _ a a a
studen a part o an ongoing tegy to staff, feel they rec correct information Academic Resource Center 231’ 315 191’
improve the quality of Sen ices provided to and hours of operations, and Graduate COHESE 30% 2% 45%
HT students: identified a 1 good resou e: Student Bar Association (SBA) 6% N/A 10%
The Students S ieak team in, . .
cluded Emily Acosta, Ietf IBednarz, David ing include: ta hours, equipment, Student Government Association 11% 23% 5%
Coxhead, Shan Gopal, Me issa Hoelting, ed or not enough space, and become (SGA)
Drexler Iames, Tristan Larson, Kelly Lohr, ing proact in pro ding inform; Commuting 64% 46% 73%

Matthew Otten, Betsi PinkuseHuizenga,

According to the report, the sum,

Recommendations that ere col,
lected include impro ing fitn s,
by prOVl ing greater variety, updating th

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ised on data from 2, students
(out of a Wu) winch M 0 st Fa vo ra b ly Rate c Ite m 5
reflect io e rate, with a 2% in,
, r The response
rate highe duate udents (1,758
out of 5,003, equalling 55%) than under,
graduate students (055 out of 2, 3 in ta, 11 r updated machin , and co _ _ o o
tions equalling a 34% response rate),w iic 1 capital investment or remodeling current Library Treated me w'th respect 92% 89/° 93/°
ed from pr year where uni fa it ‘ to provide more space and ventilae _ Provided me with accurate
dergraduate students responses tend to be Library information 91% 88% 92%
higher than graduate students: Public ces that stue
, The ‘report s c that student dents like are bicyc e,‘toot, and car patrols, Library Provided timely response to 89% 85% 91%
ion has impr ed o all: It has making the studei ate when the my questions or concerns
continued the trend from previous years, patrol Students feel safe llV mg off campus _
Studei peak shoi consistent impro because ofescor‘ts: DTC Students enjoy the Academic Resource Treated me with respect 89% 89% 90%
merit in student satis action: Public ca ety Shuttle Bus and identi , t as a strength in Center
1 d K :t' S ‘t: C t ‘ ‘ t r: in: their em The Fa ‘ebook uie . .
m) 8) mg p0} \ en 8,1 re 0 a)“ , ‘ E L L‘ ‘ I International Center Treated me With respect 88% 86% 89%
targeted for improvement in this years sure dates that Public ca ety employs helps to
vet S ' ‘tion has improved in the core keep students in the kno 11d makes them
items by 5% overall: Most ‘tudents (76%) confident in Public Safet '
would recommend HT to 1 end ba d on A
their overall experience, w tile 79% ould Safety included: Visibilit ' M O St I I I | p rove d Ite I I '5
recommend HT to a f end based on their camp , their re ionse time tafi customer
academic (in the cla ‘oom) experience: serV e, and becoming proac 1V8 in proV 1d?
Se e ea included: Office of ing information and responding:
Technology SeerLeS (OTS), Public ca ety, To request a cop ' of the oflie
International Center, Lib ,, Keating cial Studen Speak Sur\ Report, cone Office of Technology Services Provided me with quality service +15% (80%)
Sports Center, Academic Resource Center tact j\ tson—l'eliit edu: The results are also
(ARC), Graduate College, Student Bar Ase ilable in the Student Speak channel on _ _ _ _ _ o o
sociation (SBA), Student Government AS, myllT Office of Technology SerVIces PrOVIded quality space and eqUIpment +12/o (77/0)
ation (SGA), and Commuting:
Office of Technology Services Provided me with accurate information +9% (82%)
Lea St Favo ra b ly Rate d Ite m S Office of Technology Services Treated me with respect +8% (85%)
I am able to get an answer or solution
undergrad Graduate University Overall as a result of my initial contact with an +7% (78%)
. 0vera||% % % ||Tstaffmember
SerVIce Area Favorable Favorable Favorable
Provided timely response to my
' ' ' Academic Resource Center . +77 867
Keating Sports Provided quality space and 66% 60% 71% questions or concerns °( 0)
Center eqUIpment
K t' S t P 'd d It '
ea ing por 5 row e qua I y serVIces 68% 62% 73%
Center and programming _
_ a a a Student Se rVice Averages
Public Safety . 71%, 59%: 78%:
my questions or concerns Undergraduate lGraduate
Keatin S orts Provided timel res onse to
g p . y p 74% 69% 78% 0T5
Center my questions or concerns 33H?)
Public Safety Provided quality services 74% 66% 80% Public Safety

 

International Center

Least Improved Items

Library
%

Favorable

Service Area

Keati ng Sports Center

     

Public Safety Bike Patrol is a good addition to Public Safety -3% (73%)
. _ _ _ Academic Resource Center 82 +289 (+10)
Keating Sports Prowded me With quality serVIce and
Center - 4% (68%)
programming Graduate College 81 (+3)
UniverSity In general, | feel safe on campus -1% (84%) u 10 20 30 40 50 so 70 80 90 100

 

 

Overall