UTSAV GANDHI

.x

mummy?
STUDENTS
SPEAK

CMCrespondsto comments
on lack of assistance

The Career Management Center has
been working hard to secure job opportunities,
prepare students and alumni for the recruit,
ment process and for their future careers, and
implement several new services since the start
of the academic year

CMC contacted the professors of all
Introduction to the Professions courses

All firsteyear students were sent a
welcome letter from CMC via email and so,
cial medial CMC attended all admission open
houses, orientation sessions, and preview
weeks

CMC held meeteandegreet sessions
for students, and met with Marketing and
Communications to launch a new campaign to
heighten awareness about the center

CMC met with the student/profese
sional organizations to enhance membership
use of CMC and partnership opportunities;
NSBE awarded the CMC with its Partnership
Awardl

Revived the CMC Student Advisory
Council with 22 members (representatives
from all colleges except ID and law) that meet
monthly Through discussions with the coun
cil, using the standard resume for all students,
with applicable attachments for architecture
and ID students

In discussions with the CMC Stu,
dent Advisory Council, developed panels with
representatives from various disciplines within
selected corporations to replace “minieCareer
Fairs" Most companies on each panel are ac
cepting resumes at these events Preeprofese
sional advising is being coordinated between
the applicable faculty and the CMC

CMC conducted Career Fair Week
prior to Career Fair, offering different profes
sional development seminars to make sure
students were ready for Career Fair Seminars
were available by webcast and are archived

 

Dining Services responds to
comments on quality, prices of food

The top three recommendationsi
increase hours, provide more healthy choices
and varietyifrom the Student Speak Commit,
tee were presented to the Food Advisory Board
(FAB) and IIT Dining The following solutions
have been completed or are underway

A survey of students was conduct,
ed by FAB to assess the interest for Global
Grounds weekend and weekday extended
hours The survey produced a moderately high
desire for weekend hours, but not for consis
tent user To gauge interest on the week nights,
Global Grounds tested later hours, until 11pm,
for a twoeweek period in early March This
was also unsuccessful It did show that stay,
ing open late during special events would be
beneficial to students

Center Court now has extended
hours to offer lateenight dining from 7pm,
11pm Sunday through Wednesday The Bog
rounds out evening operations by being open
on Thursdays and Fridays from 5pm71aml

IIT Dining has also opened a new
dining location 10West is open from 7am,
4pm Monday through Friday This location
provides breakfast and lunch options on the
far south end of campus

FAB concluded that while there are
healthy options available at the Commons, the
survey feedback might be based on students
not being aware of all the options available
As a remedy, FAB recommended to IIT Dine
ing that a campaign take place to educate the
students The campaign “Did You Know?" was
launched this semester The program helps
students identify healthy options with tips (on
the wall around the corner from the pasta stae

tion) on how to choose and combine foods for
a healthy and balanced meall

In addition, IIT Dining has made
two important program changes The deli stae
tion is back on a daily basis Monday through
Friday, which gives more variety and healthy
alternatives Secondly, the new Wok station
allows any meat entre’e to also be a vegetarian
entre’el This is in addition to the daily vegetare
ian entre’e served in the North Podl

In Center Court, the Salad Bar was
replaced with a Madeetoeorder Salad stationl
Response has been positive and the station
sees as much business in one day as it used to
see all week

In response to the demand for in,
creased variety, signature menu items were
added to 10west, the Bog, Global Grounds,
and Center Court 10west has a warm, gooey
Cinnamon Roll The Bog saw Connie’s Cale
zones grace the menu Global Grounds is the
home of the “Better than hot chocolate , Hawk
Chocolate!" and Center Court has Connie’s
Personal Pizzas for lunch and 14" Deep Dish
Pizzas during Late Night operations In addie
tion, Ioe Kocher and Executive Chef Iovanny
Zepeda continue to delight students, faculty
and staff with more amazing UnCommon
Days in the Commons

In the survey Dining Services re,
ceived a high rating for “treated me with re,
spect?’ Eighty percent are satisfied or very sate
isfied with this statement As Dining Services
works hard to gather and implement feedback,
students can feel confident that their ideas
matter and are respected Student suggestions,
recipes, or feedback are always welcomed

campus@technewsiit.com

TechNews Tuesday, August 30, 201 1

7-Eleven responds to poor
customer serv1ce comments

In response to the Students Speak
Survey, the Office of Business and Operations
commissioned a studenterun 77Eleven advie
sory committee in January to issue recommen
dations for improving the campus convenience
store

The committee conducted a thore
ough analysis of the Students Speak Survey
comments, visited the store on several occae
sions, and personally solicited student feed,
back The 77Eleven Committee concluded its
work after two months by presenting a two,
page document of recommendations that ad,
dress the customer relations, food service, and
products of the campus 77Elevenl The docu
ment was then circulated amongst 40 student
leaders and Student Government Senators who
ensured that the recommendations reflected
the opinions of the student body at large

In the area of customer relations, the
committee recommends the enforcement of
Office of Business and Operations’ customer
service standards, and implementation of
programs to reward customer loyalty such as
inviting vendors to distribute free samples on
campus, beginning a punch card program, and
clearly communicating prices and existing dis,
counts

In the area of food service, the come
mittee praises the recent increase in diversity
of hot foods but urges: the assignment of dif
ferent serving utensils for vegetarian and none
vegetarian hot food items, better packaging for
pizza slices, and offering utensils with the pur
chase of every appropriate entreel

In the area of products, the come
mittee advocates for: the expansion of general
merchandise to include grocery items, travel,
sized toiletries, and cooking supplies, and the
careful monitoring of the store’s stock to quell
issues of meeting customer demands and ex,
piring foodl

Furthermore, the committee prof
poses the creation of a Hawk Combo where
customers can select a meal item, chips, and
drink for a flat rate of approximately $51 Vary,
ing the combo items daily or weekly will pro,
vide a convenient way for customers to get a
quick meal at the same price every time

To view and submit comments on
the full list of recommendations visit http:/fbitl
ly/iit7Elevenl The Office of Business and Op,
erations will work closely with 77Eleven man
agement to maintain progress on these recome
mendations in the upcoming year

 

HRS respondstocomments
on slow response time

Housing and Residential Services
empowers residents by providing support ser
vices and leadership opportunities that foster
community development, academic success,
and personal growth The department pro,
vides a quality living environment, which
promotes the wellbeing of campus residents
through wellemaintained facilities and accome
modations

Issues Raised
Improve facilities and maintenance
0 Establish and evaluate response and

resolution times for maintenance requests
0 Increase transparency of construction plans
so students can factor this into their housing
reservations (elgl, Gunsaulus Hall)
0 Schedule construction and remodeling dur
ing the summer (elgl, Gunsaulus Hall)
0 Improve facilities support during holidays
0 Repair MSV windows

Develop CDA leadership
0 Seek and respond to feedback from CDAs
regarding policies and practices
0 Engage in more effective individual feed,
back, coaching, and performance manage,
ment, and avoid blanket dictates (elgl, remove
ing computer use privileges from all, rather
than dealing with individuals who abuse privie
lege)
Action Steps
Action Already Taken

Bieweekly staff meeting between HRS and

Facility Operations focused on status of main,
tenance work orders

HRS met with Facility Operations staff to
discuss survey results and set expectations for
improvements

Established page on HRS website for come
munication about renovation projects (http:/l
iitledu/housing/about)

Reorganized custodial staff scheduling;
increased training and reviewed service exp ece
tations

Surveyed CDA staff regarding experience
es as staff and effectiveness of training model

Invited Team Leaders to participate in
hiring of2011712 CDA staff

Action Plan for Further Improvement
Annual customer service training and
expectations with maintenance staff
Increased frequency of skillsebas ed train,
ing for Facility Operations staff (coordinated
by Facility Operations)
Ongoing assessment of maintenance and
facility improvement programs

Posting of maintenance and work order
cycle time in lobby of each building

Continued observation of CDA staff to
ensure that customer service expectations are
met

Benchmark CDA student development
opportunities and learning outcomes

http://iitledu/housing