6 STUDENTS SPE K SUR TechNews I Tuesdawanuarywiou Overall improvements, Recommendations favorability in departments Convene a Students Speak Summit (January 7, 2011) 7 The President and/0r Provost will introduce the session and convey the importance of the Students Speak process and the need for departments to be responsive to the feedback M O St 1 m p rove d Ite m S 7 VPs, Deans, and Directors of Service departments will attend; student leaders are also Dining Services showed the greatest improvements when compared to the baseline invitedi established by the 2009 survey Financial Aid and Keating Sports Center also achieved ’ Students Speak committee members Wfll present the overall report and recommendations; significantly greater student satisfaction. the Center Director will facilitate a dialogue among students and University leadership 7 The President and Provost will convey expectations and guidelines for departmental Department Item % Favorable action planning, a strategy for follow up on action plans, and plans for continuing to track Dining Services Provided adequate hours of operation +12% (60%) Students Speak data as compared to baselmes and goals‘ Provided timely response to my questions or Follow up with student feedback Financial Aid concerns +7% (65%) 7 New, upgraded Students Speak website has been created and placed in the MyIIT portals . . 7S rt d dt illb d ilbl th b'tfalltdt Keating Sports Center Treated me With respect +7% (81%) mummy répo an survey a 3W 8 m 8 avg a e on e we SI 8 or s u en 5 and staff to V1€Wl Keating Sports Center Provided adequate hours of operation +7% (73%) 7 TechNews insert, including summary report and interviews with President and Provost 7 Departments will provide updates on plans and changes implemented for inclusion in FinanCiaI Aid Prowded me With accurate information +6% (67%) future TechNews editions Dining Services Provided good value for food +6% (40%) I I I I I I I Leverage student advisory groups Dining Serwces PIOV'dEd me W'th accurate mformat'on +5% 03%) 7 Encourage Dining Services, Housing/Residential Services, and Career Management I I I I I Center to continue or accelerate their collaboration with advisory groups Dmmg serV'Ces PIOV'ded qual'tV fwd +5% 51%) 7 Empower advisory groups with Students Speak data and recommendations University 7 Overall ||T staff work hard to respond to my needs +5% (78%) 7-Eleven 7 Improve customer service _ Students consistently reported that they are not greeted, receipts are not offered, thanks M O St fa V0 ra b ly ra te d 'lte m S not provided; it is also reported that the store manager talks on his cell phone while serving customers 7 Respond to students’ complaints of expired food 7 Evaluate refrigeration of milk to ensure it is kept freshi Department % Favorable 7 Conduct daily audit of perishable items 7 Remove items that are out70f7datei The Center for Disability Resources is shown to excel Student Life is also well represented among the most favorably rated items Center for Disability Resources Treated me with respect 84% Graduate College Treated me with respect 83% H I I I I Campus and Conference Centers Treated me with respect 82% ouslng andIReIsldentlal Servrces 7 Improve facilities and maintenance Spiritual Life Treated me With respect 82% 7 Establish and evaluate response and resolution times for maintenance requests Keating Sports Center Treated me With respect 81% 7 Increase transparency of construction plans so students can factor this into their Center for Disability Resources Provided quality services 81% housing reservations (eigi, Gunsaulus) Provided timelv response to NW qUGStionS or 7 Schedule construction/remodeling during summer (eigi, Gunsaulus) Center for Disability Resources concerns 80% , Improve facilities support over holidays Dining Services Treated me with respect 80% , Repair MSV windows Student Life Treated me with respect 80% 7 Develop CDA leadership Student Life Provided quality services and programming 80% 7 Seek and respond to feedback from CDAs re policies/practices 7 Engage in more effective individual feedback, coaching and performance management and avoid blanket dictates (eigi, removing computer use privilege from all, rather than dealing with individuals who abused privilege) Least favorably rated items Dmmgsemces 7I h 7711, Dining Services, and Housing/Residential Services were rated consistently low ncrease ours Perceptions ofpoor value (eg, cost versus quality) reflect consistent concerns across these areas 7 Mgriefiegllgiilgfiz::ds earlier on weekends Department Item % Favorable 7 Less salty, sweet, and fatty foods 7 More vegetarian options Housing Provided quality housing for the price 39% 7 More fish (not fried) Dining Services Provided good value for food 40% ' More variety Additional ethnic foods (eigi, Chinese, Indian) 77E|even Provided good value for products 41% CM C H , , a Career Management Center osted an effective career fair 44/u 7 Start Off Strong with Freshmen: Dining Services Provided q uality food 51% 7 Reach out to freshmen to create awareness ofprocedures and programming Promote student /pr0fessi0nal orgs that have conferences and career services 77E|even PTOVldEd quality PmdUCtS 55% 7 Meet & Greet session open to all students (eigi, Student Government Association . . . . . a General Assembly) Housmg Prowded quality sewices and programming 56/u 7 Create heightened awareness 0f0n7campus jobs 77E|even Provided timely response to my questions or concerns 57% 7 Institute Response Time Policy (ala Financial Aid): 7 Encourage follow7up even if an issue is not yet resolvedi Send confirmation emails to ensure a task was completed 7 Improve NACELink (user friendliness, speed of approval process) 7 Collaborate with Colleges Le a St .i m rove d ite m S 7 Deliver customized resume sessions for different colleges p 7 Assist colleges in developing and implementing “mini" career fairs The Career Management Center suffered declines in student satisfaction for every item 7 Improve QUALITY of Programming, not Quantity: in its survey section. 7711 experienced a small decline in one item related to perceived value 7 Resume sessions customized for beginner and advanced students fOF products 7 Have students peer review and interact after being taught what to look for in a n resumeinot just lecturer Department Item A Favorable 7 Improve Accuracy of Information: CMC Provided me with accurate information -7“u (66%) 7 Create ,3 Google Calendar toIbe shared with students; consistently update with information about events, deadlines, walk7in hours, etci Provided timely response to my questions and 7 Overhaul the website so that it is user friendly and information is easily accessible CMC concerns 76% (66%) * Improve Career Fair: , u u 7 Students register online , but also allow walk7ins As an incentive to register, email CMC Treated me W'th reSpeCt 6/” (72 A) students information including tips, map of tables, company profiles, etci CMC Hosted an effective career fair 72% (44%) , i Womens Serv1ces 7711 Provided good value for products 72% (41%) ’ Increase awareness “women’s semee 7 Move office to MTCC so that it can be in proximity to other departments that serve Provided me with quality service, training, and student life CMC educational programs -1% (61%) 7 Increase alignment with and support for student organizations that serve women, eigi, Feminists United (a student organization), sororities 7 The identity of Women’s Services appears too closely aligned with Center for Diversity and Inclusion; greater separation of these functions is advised to allow a clearer identity and focus for Women’s Services