Tuesday, january25, 2011 | TechNews STUDENTS SPEAK SURVEY 5 Comment analysis: 7-Eleven - poor customer servrce The graph below displays the most frequently identified themes in response to the open- ended question “What specifically does this area need to improve?”. Comment analysis: . Housrng/Res Life: slow response time The graph below displays the most frequently identified themes in response to the open- ended question “What specifically does this area need to improve?”. 300 249 250 200 150 117 100 87 50 0 i i i Prices Rude or Uncaring Better Food/Product Food Quality/ Expired Behavior Selection Items Prices “All items are too costly They sell at double the price of Jewel Oscoi” “Excessively overpriced! ” Rude or Uncaring Behavior “Employees don’t really care about what they’re doing” “Customer service skills” Better Food/Product Selection “Healthier options, kosher products” “Even more entree type food” Food Quality/Expired Items “They sell a food which has expired datell” “Quality of certain goods (like milk) is suspect The milk almost always expires before the expiration dates” 80 7o 69 60 50 40 39 30 29 92 23 20 7 1D 0 l l l l l ResponseTime & Cost Proactivein Housing Facilities Policy upkeep for providing Maintenance information and responding to requests Maintenance Response Time & Upkeep “Heating periods and maintenance request response time” “Needs to respond to housing repairs prior to new moveeins” Cost “Cost for housing is above average” “The pricing for housing is too much for the values” Proactive in providing information and responding to requests “Timeliness Response to needs is slow and sometimes lackluster” “Need to work harder to respond to requests promptly” Housing Facilities “Would be better if all rooms had adjustable heat/air conditioning” “Quality of the residences’ rooms” Policy “Some rules need to be revised” “The bonus point system should be able for conversion throughout the semester”