Tuesday, januaiy 25, 201 1 I Student service averages Departm ent This chart represents the average ratings for all items for the departments that were included in the 2009 survey Comparisons between 200972010 were not enabled for Housing/ Residential Services due to their restructuring and lack of an appropriate 2009 benchmark for this area. The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). Dining Services Keating Bursar FinancialAid .2010 l 2009 7—Eleven CMC Hou sin g/Res Life All items This chart represents the average of all items included for each department Since some departments have unique survey items, these comparisons across departments must be interpreted with caution. The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). Disability Services rates as a “Star Star," exceeding the 80% level for student satisfaction Disability Services Conf Servi ces Spiritual Life Ctr. for Diversity Academic Dept Gradu ate College Stu dent Life Keatin g Bursar Finan cial Aid Women's Ctr CMC Dining Services Hou sing/Res Life 7-Eleven Core items only This chart represents the average ratings for the core items included for each department. A focus on the core items allows standardized comparisons across departments. These core items include: , Provided timely response to my questions and concerns, , Treated me with respect , Provided me with accurate information The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). Disability Services Academic Dept Graduate College Conf Services Spiritu al Life Stu dent Life Ctr. for Diversity Keatin g Bu rsar Dining Services Finan cial Aid CMC Hou sin g/Res Life Women's Ctr 7-Eleven TechNews STUDENTS SPEAK SURVEY Academic department averages Colleges This chart represents the average ratings for the eight items included in the section assessing student satisfaction with their academic (major) department. The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). i SchooloprpliedTechnology 81 Kent College of Law on 0 College of Science & Letters \1 \l Inst. of Psychology llT Overall 75 StuartSchool of Business \I r) College ofArchitecture ArmourCollege of Engineering Inst. of Design F 68 m o m U! \l o \1 (II on o 85 College of Science 8: Letters This chart represents the average ratings for the eight items included in the section assessing student satisfactionwith their academic (major) department. For CSL, graduate students show significantly higher levels of satisfaction as compared to undergraduates. The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). Applied Math BCPS Computer Science Humanities Math and Science Education Food Safety and Technology 0 10 20 30 40 50 60 70 80 90 100 l Gradu ate l U n dergradu ate Armour College This chart represents the average ratings for the eight items included inthe section assessing student satisfaction with their academic (major) department. The percentages represent favorable responses (e.g., students responding very satisfied or satisfied to the survey items). Mech., Materials, andAero. Engineering Chemical and Biological Engineering Civil,Arch., and Environ . Engineering Biomedical Engineering Electrical and ComputerEngineerin g l Gadu ate l Undergraduate